Terms & Conditions

1. Scope of service

CWS provides a platform for temporary accommodation providers ("Service Providers") to list their inventory on its technology platform, enabling you (the "Customer" or "you") to browse, select and reserve accommodation based on your preferences (the "Service").
The term "temporary accommodation" includes but is not limited to hotels, motels, home-stays, hostels and bed & breakfasts (collectively, "Accommodation").
CWS acts as an intermediary between the Customer and the Service Providers for the purpose of reserving accommodation. The contractual terms and conditions of the respective Service Provider apply once a reservation has been made through CWS. CWS is responsible only for sharing the relevant customer details with the Service Provider and for sending a confirmation email to the Customer on the Service Provider's behalf.
All information relating to a Service Provider — tariff, availability, facilities and amenities, and representative images of an Accommodation — shared with the Customer by email is provided by the respective Service Provider, who is solely responsible for maintaining and updating it. CWS is not liable for discrepancies in that information, does not guarantee its accuracy, completeness, correctness or suitability, and is not responsible if it is erroneous, inaccurate, incomplete or misleading. The listing of any Accommodation does not constitute a recommendation or endorsement by CWS of its quality, service level, qualifications or rating.

2. Pricing and tariff

Accommodation may be available on other platforms at tariffs lower than those offered through CWS for a specific period. Such lower tariffs may be subject to different terms and conditions, including in relation to refunds and cancellations. Customers are advised to review the Accommodation details, tariff, applicable policies and booking and cancellation terms carefully before making a reservation.
Obvious errors and mistakes, including but not limited to misprints, are not binding.
All special offers and promotions on the website are marked as such.

3. General terms of use

The primary guest, if not the Customer, must be at least 18 years of age in order to check in to an Accommodation.
Check-ins and check-outs are subject to the Service Provider's policy and terms. Customers are advised to acquaint themselves with the relevant policies before making a reservation. If a Customer is denied check-in, the website will not be responsible or liable.
Customers are required to present valid photo identification at check-in. In accordance with applicable government regulations, every individual above the age of 18 staying at an Accommodation must carry a government-issued photo ID. Accepted documents include, but are not limited to, a driving licence, voter identification card, passport, or any other document deemed acceptable by the Service Provider. Failure to provide valid identification may result in denial of check-in. A PAN card is not accepted as valid identification.
The Service Provider reserves the right of admission to their premises, and check-in may be denied based on the Service Provider's policies. CWS is not responsible for a denial of check-in in such instances, and the Customer agrees that no refund can be claimed from the website in those circumstances.
A reservation may not include additional services such as laundry, telephone facilities, meals not included in the reservation, or room service, unless expressly stated in the Service Provider's policies. The Service Provider will charge the Customer for such additional facilities at check-out.
A Service Provider may charge a mandatory meal surcharge during festive periods such as Christmas, New Year's Eve or other festivals, as per its policies. The Customer must settle any such dues, including mandatory meal surcharges, with the Service Provider at check-out.
Service tax is applicable on the renting of temporary Accommodation, and the Service Provider may charge it to the Customer in addition to the tariff displayed on the website.
All timings mentioned on the website are in Indian Standard Time unless stated otherwise.

4. Special offers and discounts

CWS may from time to time, at its sole discretion, offer special discounts ("Offers") on accommodation reservations. Offers are valid only for the duration specified.
CWS reserves the right to discontinue or extend any Offer, and to change, amend, add to, delete or modify the terms and conditions of any Offer, without assigning any reason and without prior notice to the Customer.
The Customer acknowledges that they will not be personally notified of any such change, and is advised to check for changes regularly. The Customer unconditionally agrees to all such changes.
Offers apply only to bookings made through www.corporate-stay.com.
Offer discounts may vary from one Accommodation to another. The Customer is advised to verify the Offer applicable to a particular Accommodation before applying the offer code.
Offers apply only to the base fare of the tariff unless stated otherwise, and one Offer cannot be combined with another unless stated otherwise.
An Offer is valid only for reservations made by the Customer for personal use or for their family. Offers do not apply to bookings made by travel agents, and CWS reserves the right, without prior notice, to cancel any reservation that does not comply.
In addition to these general terms, Offers may carry their own terms and conditions, which may include restrictions on cancellation and refund. The Customer is advised to read and accept those before availing any discount. Availing an Offer is at the Customer's discretion.
All taxes, duties, levies and charges applicable to any benefit arising from an Offer are borne solely by the Customer. CWS is not liable for the payment of any such taxes, duties, levies or charges.

5. Cancellation policy

The cancellation policy displayed in our email is dynamic and may change between the date of reservation and the date of the Customer's stay. The policy prevailing at the time of check-in or cancellation is the applicable one.
Once a reservation is made, the Customer agrees to the terms and conditions of the Service Provider, including those relating to cancellation and refunds. The Service Provider may have its own cancellation policy.
The general cancellation and no-show policy of each Service Provider is made available on the Accommodation information page, displayed at the time of reservation, and may also be sent to the Customer in the confirmation email.
For cancellation of reservations made after availing an Offer, cancellation charges are calculated on the total price before the Offer was applied. An additional cancellation charge will be deducted from the refund amount after all deductions under the Service Provider's cancellation policy.
To cancel a reservation, the Customer may submit a verbal or written request to customer care, or process the cancellation through the website or the CWS mobile application.
Only cancellation requests communicated by phone or email to customer support, or submitted through the website or mobile application, are valid. CWS is not obliged to process a cancellation request made directly to the Service Provider without prior intimation to CWS in writing or by phone.
If the Customer or their guests do not turn up at the Accommodation (a "No-Show"), the Customer remains liable for the entire tariff displayed at the time of reservation, and the Service Provider may debit that amount from the Customer's credit card directly.

6. Refunds and modifications

CWS does not facilitate changes or modifications to reservations once they are confirmed.
All refunds are processed directly by the Service Provider to the Customer. CWS is not responsible or liable for facilitating refunds.
The Customer's bank may debit convenience or other charges, as it deems appropriate, from refunds due following a cancellation.

7. Content of Service Providers

An authorised agent of a Service Provider may provide information about a listed Accommodation and upload images of it ("Content"), which Customers may view before making a reservation.
Accommodation reviews, reports, images, videos and related content displayed on the website may originate from third parties and reflect their opinions. CWS does not endorse, validate or confirm the authenticity of such content, and any reliance on it is at the Customer's sole risk.
The Customer accepts that there may be a lapse of time between the posting, transmission or uploading of Content and the point at which they view it, and that the Content may therefore be out of date.

8. Customer ratings and reviews

Users may post reviews, comments and other content, send communications, and submit suggestions, questions or other information, provided that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, harmful to third parties or otherwise objectionable, and does not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or spam. If a Customer uses a false email address, impersonates any person or entity, or otherwise misleads as to the origin of content, CWS reserves the right to remove that content and take appropriate action.
CWS reserves the right, but not the obligation, at its sole discretion, to remove, refuse, delete or edit any content that violates these Terms and Conditions, and to terminate a Customer's permission to access or use this website.
If you post content or submit material, and unless we indicate otherwise, you grant CWS and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display that content worldwide in any media, and grant CWS, its affiliates and sub-licensees the right to use the name you submit in connection with it.
You agree that the rights granted above are irrevocable for the entire duration of protection of any intellectual property rights associated with the content, and you waive your right to be identified as its author and your right to object to derogatory treatment of it. You agree to perform any additional acts necessary to give full effect to those rights, including executing any required deeds or documents on request by CWS.
You represent and warrant that you own or control all rights to the content you post. As of the date it is submitted: the content is accurate; its use does not violate any applicable CWS policies or guidelines and does not cause harm to any person or entity, including that it is not defamatory; and it is lawful. You agree to indemnify CWS and its affiliates against all third-party claims arising from a breach of these warranties.
Accommodation star ratings are provided for information only. They are based on information received from Service Providers and are not independently verified. A star rating indicates the general level of comfort and amenities you may expect, but ratings vary significantly with location, available alternatives, local market conditions and practice, so a rating in one city, state or country may not be comparable to the same rating elsewhere. Star ratings may not reflect all available amenities or services, and certain features may not be available in every room or at every property in the same rating category. If specific amenities matter to you, contact customer service to confirm availability before making a reservation.
By displaying information about a Service Provider, CWS does not imply that availing those services is advisable or risk-free. CWS is not liable for damages or losses arising from a Customer's decision to avail them. Any reservation is made at the Customer's sole risk and on their independent judgement.

Registered entities

Corporate Worldwide Stay LLP
A-904/5/6, Kailas Business Park, Hiranandani Link Road, Vikhroli (West), Mumbai – 400079, India
CWS Logistix
A-904/5/6, Kailas Business Park, Hiranandani Link Road, Vikhroli (West), Mumbai – 400079, India
CWS Travels
A-904/5/6, Kailas Business Park, Hiranandani Link Road, Vikhroli (West), Mumbai – 400079, India
CWS Holidays
A-904/5/6, Kailas Business Park, Hiranandani Link Road, Vikhroli (West), Mumbai – 400079, India
Corporate Worldwide Stay Ltd
c/o Juristax Services Limited, Level 3, Ebene House, Ebene 72201, Mauritius